Boil Water Advisory Canceled; Comprehensive Report to Be Released When Available
July 14, 4 p.m.
The boil water advisory issued Sunday, July 13 for the Joint Water Commission (JWC) Cities of Crystal, Golden Valley, and New Hope has been officially lifted. Water quality testing completed by the Minnesota Department of Health has confirmed that the water is safe to drink and use as normal.
Water users no longer need to boil water for drinking, cooking, or brushing your teeth. All residents and businesses may resume regular water use.
Additionally, the Minnesota Department of Health suggests the following:
• Flush household pipes and faucets. Run each cold-water faucet for 5 minutes or until the water is noticeably colder.
• Throw away any existing ice. If you have an icemaker, flush the feed lines and throw away the first new bin of ice.
• Flush hot water heaters, water coolers, and any other water storage container. Flush with at least one full tank volume.
• Clean water softeners and filters following the manufacturer’s instructions. Replace disposable filters.
The cities thank water users for their patience and cooperation while they worked with state and local partners to ensure the safety of the water supply.
The JWC cities recognize the public’s interest in knowing exactly what happened and when with the recent water boil advisory. The JWC will share additional information as soon as it becomes available.
Currently, data is still being collected. Once more details are confirmed, a comprehensive update will be provided.
Since 1963, the cities of Crystal, Golden Valley, and New Hope have worked cooperatively as the Joint Water Commission (JWC) to provide treated drinking water to their residents. The JWC purchases treated Mississippi River water from Minneapolis, stores it in JWC reservoirs and water towers, and provides it to the three cities for delivery to residents. Independently, the three cities operate and maintain their own water distribution systems and charge their customers for these services as necessary.
Boil Water Advisory Remains in Effect for Crystal, Golden Valley, and New Hope
Comprehensive Report to be Released When Available
July 14 – 3:35 p.m.
The Joint Water Commission (JWC) cities of Crystal, Golden Valley and New Hope recognize the public’s interest in knowing exactly what happened and when with the recent water boil advisory. The JWC will share additional information as soon as it becomes available. Currently, data is still being collected. Once more details are confirmed, a comprehensive update will be provided.
As of now, the boil water advisory remains in place out of an abundance of caution while the JWC completes the necessary steps to ensure water safety. Water quality test results from the Minnesota Department of Health are expected soon.
Right now, the top priority is protecting public health and keeping residents informed as the situation evolves.
Since 1963, the Cities of Crystal, Golden Valley, and New Hope have worked cooperatively as the Joint Water Commission (JWC) to provide treated drinking water to their residents. The JWC purchases treated Mississippi River water from Minneapolis, stores it in JWC reservoirs and water towers, and provides it to the three cities for delivery to residents. Independently, the three Cities operate and maintain their own water distribution systems and charge their customers for these services as necessary.
Boil Water Advisory Remains in Effect for Crystal, Golden Valley, and New Hope
July 14 - 10:45 a.m.
The boil water advisory remains in place for the cities of Crystal, Golden Valley and New Hope following a temporary drop in water pressure on Sunday, July 13. While water pressure has been restored and no contamination has been confirmed, the Minnesota Department of Health must complete required testing before the advisory can be lifted.
Until further notice, please continue to boil tap water (or use bottled water) before:
• Drinking
• Cooking or preparing food
• Brushing teeth
• Washing dishes or baby bottles
When lab testing is complete, the information will be shared here as soon it becomes available.
Protecting public health and safety is our top priority. Thank you again for your patience and understanding.
Boil Water Advisory in Effect - Update
- July 13, 4:15 p.m.
Out of an abundance of caution, a boil water advisory has been issued for Crystal, Golden Valley, and New Hope due to a temporary drop in water pressure. While there’s no confirmed contamination, cities are following state health guidelines to make sure your water is completely safe.
This kind of disruption can be stressful—especially when it affects your home, your routine, and your peace of mind. Know that the cities are doing everything they can to resolve it quickly and safely.
What this means for you
Until the advisory is lifted, please boil your tap water (or use bottled water) before using it for:
- Drinking
- Cooking or preparing food
- Brushing teeth
- Washing dishes or baby bottles
Thanks to support from the City of Minneapolis, the required testing process is underway. It takes 16–18 hours for results to come back, so the advisory will remain in place for at least 24 hours. When lab testing is complete, the information will be shared here as soon as it is available.
City crews have already fixed the pressure issue and are flushing and sampling the system to make sure everything meets health and safety standards.
More detailed information about community drinking water advisories is available from the Minnesota Department of Health website at bit.ly/dwaguidance.
We appreciate your patience and understanding during this time.
Boil Water Advisory Update – Testing Underway
- July 13, 12:03 p.m.
Water pressure has been restored in Crystal, Golden Valley, and New Hope. The Minnesota Department of Health is currently testing water samples to confirm safety.
What You Need to Know
• The boil water advisory remains in effect until confirmation that the water is safe.
• Do not drink or cook with tap water unless it’s been boiled for at least one minute or use bottled water.
More detailed information about community drinking water advisories is available from the Minnesota Department of Health website at bit.ly/dwaguidance.
Next Update:
When lab testing is complete, the information will be shared here as soon as they are available.
Actualización del Aviso de Hervir el Agua – Pruebas en Curso
13 de julio, 12:03 p.m.
Se ha restablecido la presión del agua en Crystal, Golden Valley y New Hope. El Departamento de Salud de Minnesota está realizando pruebas de muestras de agua para confirmar que sea segura.
Lo que Necesita Saber
• El aviso de hervir el agua sigue vigente hasta que se confirme que el agua es segura.
• No beba ni cocine con agua del grifo a menos que haya sido hervida durante al menos un minuto o use agua embotellada.
Puede encontrar información más detallada sobre los avisos comunitarios de agua potable en el sitio web del Departamento de Salud de Minnesota: bit.ly/dwaguidance
Próxima Actualización:
Cuando se completen las pruebas de laboratorio, la información se compartirá aquí tan pronto como esté disponible.
ORIGINAL MESSAGE: Date: July 13, 2025
July 13, 9 a.m.
The Joint Water Commission (JWC) has issued a boil water advisory for all water users in Crystal, Golden Valley, and New Hope effective immediately and until further notice.
The advisory follows a temporary loss of water pressure in the system. Pressure has been restored, but the Minnesota Department of Health must confirm water safety before the advisory is lifted.
What Should You Do?
Until the advisory is lifted:
• Do not drink tap water or use it for brushing teeth, making ice, or cooking unless it has been boiled.
• Use bottled water or boil tap water before use:
- Bring water to a rolling boil for at least one (1) minute.
- Allow it to cool before using.
• Boiled or bottled water should be used for:
- Drinking
- Brushing teeth
- Making ice
- Preparing food and baby formula
Boiling kills bacteria and other harmful organisms that may be present in the water.
Safe to Use
• Tap water can be used without boiling for:
• Showering and bathing
• Washing hands
• Laundry and cleaning (avoid ingesting)
After the Advisory Is Lifted
Once the Department of Health clears the water and the boil order is lifted, it is recommended that you:
• Flush indoor plumbing, including faucets, ice makers, and water fountains.
• Discard ice made during the advisory.
Updates will be posted here at the City of Crystal website.