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Utility Billing

City of Crystal
4141 Douglas Dr. N.
CrystalMN55422-1120

The City of Crystal charges for water, sanitary sewer, storm drainage, street lights and recycling services. Billing is done on a quarterly basis with one third of the city billed each month. The month of a customer's utility bill is determined by their location in the city.

Customers moving into the city must contact utility billing to set up an account and customers moving out must contact utility billing to arrange for a final bill. Payments may be made in person at City Hall, by mail, in drop boxes at City Hall, 4141 Douglas Dr., and the Community Center, 4800 Douglas Dr., or by automatic payment plan online.

Automatic payment plan customers pay their bills through an electronic fund transfer from their checking or savings account, MasterCard or Visa. They continue to receive a utility bill with service information, the amount due and the date of withdrawal. Funds are automatically withdrawn from the account on the stated due date. Customers can enroll here.

Utility billing contact information:
Utility Billing
City of Crystal
4141 Douglas Drive North
Crystal, MN 55422-1696
CONTACT US 

 RESIDENTIAL (QUARTLERY) UTILITY RATES COMPARISON 2020 vs 2021
Name of Charge Description of Charge  Tier (if applicable)
2020 Charge   2021 Charge
Water Charge - Base Fee The water charge - base fee covers a portion of the cost associated with the operation and maintenance of the water distribution system.
$13.04 $14.47
Water Meter Fee -
5/8" Meter
This fee covers a portion of the cost associated with the city operating and maintaining the water meter reading system. This fee depends on you meter size.
$6.61 $7.34
Water Meter Fee - 3/4" Meter This fee covers a portion of the cost associated with the city operating and maintaining the water meter reading system. This fee depends your meter size.
$7.27 $8.07
Emergency Well Surcharge This fee covers the cost to install the three emergency wells put in place by the Joint Water Commission, as well as the on-going cost of maintenance so that they are operational if needed in an emergency. Per unit (all units) $0.21 $0.21
Minnesota State Water Testing Fee This is a pass-through fee is from the Minnesota Department of Health. $2.43 $2.43
Water Consumption
One unit is 1,000 gallons
This is the charge per unit of water consumed. Tier #1: 1-30 units  $6.44  $7.15
Tier #2: 31-60  units  $7.12  $7.90
Tier #3: 61 units and up  $7.46  $8.28
Sanitary Sewer - Base Fee Sewer - base fee covers a portion of the cost associated with the operation and maintenance of the wastewater collection (sewer) system.
 $11.26  $12.39
Sanitary Sewer consumption.
One unit is 1,000 gallons.
This is the charge per unit of water run through the sewer based on winter water usage when pools, irrigation, etc. are  not likely.  Tier #1: 1-30 units $4.64 $5.10
Tier #2: 31-60  units $5.68 $6.25
Tier #3: 61 units and up $6.27 $7.40
Storm Drainage The storm water utility fee provides funding to provide the storm water infrastructure, such as catch basins, pipes, ponds, infiltration areas, etc.
$20.15 $21.15
Street Lights The vast majority of street lights are owned and operated by Xcel Energy. The city pays a flat rate per month per light. $5 $5
 Recycling Recycling fee is based on the costs charged to the City from the Hennepin Recycling Group (HRG) for providing recycling and other material disposal services.
$11.25 $11.25
 *** You may see a different number for units of water consumed as units of sewer consumed. This is because in the summer time, people are more likely to water the lawn, or do other types of activities in which the water is not going down the sewer.

Sample Utility Bill with explanation of charges, below.
Click to enlarge.

Sample Utility Explanation Bill

Commercial Utility Charges Billed Quarterly

Commercial, industrial and institutional customers have larger diameter water meters and use more water due to the size and nature of their operations. 

These customers pay a higher water service charge, depending on the size of their water meter.  Sewer charges are based on the amount of water used and billed at the rate of: 

Tiering   Units  Price
 Tier 1  0-30 units  $8.62 per unit
 Tier 2  31-60 units  $9.77 per unit
 Tier 3  61+ units  $10.92 per unit


Storm Drainage Charges
Storm drainage charges for non-residential land uses are calculated by multiplying the storm water rate for a single-family residential lot times the Residential Equivalency Factor (REF) times the lot acreage. The REF varies based on the land use type and is defined as the ratio of the average volume of surface water runoff coming from one acre of the given land use as compared to the average volume of surface water runoff coming from one acre of land in use as a single-family home.

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City of Crystal